Frequently Asked Questions
Everything you need to know about your Playful Promises order.
How do I find the right size for my lingerie?
We provide a comprehensive size guide on each product page. Since we offer a wide range of brands, we recommend checking your measurements against our specific size charts for the perfect fit.
What is your return policy?
You can return unworn items with original tags and hygiene strips intact within 30 days of delivery. Please note that for hygiene reasons, certain items cannot be returned if the seal is broken.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How should I care for my delicate garments?
To maintain the quality of your lingerie, we recommend hand washing in cold water with a gentle detergent. Always air dry and avoid using a tumble dryer.
When will my order arrive?
Standard shipping typically takes 3-7 business days for domestic orders. You will receive a tracking number via email as soon as your package has been dispatched.
Are your packages discreet?
Absolutely. All orders are shipped in plain, unbranded packaging to ensure your privacy and a discreet delivery experience.